objectives

.what is the total quality management?

.what are the principles of TQM?

.what are the limitation of TQM?

what is the TQM?

Total: the involvement of everyone

Quality: fully meeting the customers needs and requirements all the time

management: how we act, operate, control and handle it

definition of TQM 

according to Khurram Hashmi 2007. Total Quality Management can be defined as a management philosophy that seeks to integrate all organizational functions such as marketing, finance, engineering, customer service, etc... 

focus on meeting customer needs and organizational objectives.

Importance of Quality in real example

High Quality

.they usually work in time rate

.they aim consumer loyalty and good repetition 

 

Low Quality

.they usually work in piece rate

.they aim market share and larger profits 

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Public - 11/27/16, 8:48 PM