Total Quality Management 

comparing between international brands and the local ones

submitted by: Paula Samir 16104628

Youssef Mamdouh 16104412

Mahmoud Samir 16104579

Ahmed Hamed 16106326

prepared by : Paula Samir 16104628

Mahmoud Samir

Ahmed Hamed



total quality management can vary from one firm or one person to another in setting the business objectives.

we have chosen that topic to highlight the importance of that type of management, that in my own opinion it makes a difference in the business's track  

what is total?

what is quality?

what is management?

what is the TQM?

Total: the involvement of everyone

Quality: fully meeting the customers needs and requirements all the time

management: how we act, operate, control and handle it

definition of TQM 

according to Khurram Hashmi 2007. Total Quality Management can be defined as a management philosophy that seeks to integrate all organizational functions such as marketing, finance, engineering, customer service, etc... 

focus on meeting customer needs and organizational objectives.

High Quality

.they usually work in time rate

.they aim consumer loyalty ,good repetition and long-term profits


Low Quality

.they usually work in piece rate

.they aim less costs and short-term profits 

Importance of Quality in real example


after all the points we covered and after comparing.

i think that total quality management is important to be taking in consideration while making a product or even buying a ready one. 

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by paula43269


Public - 11/27/16, 8:48 PM