Bots have been around for a long time.

A bot, at its most basic, is a piece of software that performs an automated task, be it finding an awesome GIF, ordering toilet paper, or downloading a file.

Categorization of internet bots

Platforms give the opportunities to build upon existing UI.

The bot platform ecosystem

The next generation of bots will act more like personal assistants, doing everything from handling your Amazon returns to booking flights and ordering your lunch.


As bots increase in their capabilities, we’ll start to use apps less.

"Considering that nearly half of U.S. smartphone users download zero apps per month, the situation seems dire for app makers."


Chris Messina

"If brands and companies seize the opportunity to meet people where they are in their own technological evolution, they’ll be rewarded with relationships that endure."


                                                                                 - Chris Messina

How can I do a bot?

It's about APIs

Bot interaction is still under development. 

But it is getting better every day

Bots are being use for a number of tasks that were previously done by humans.


- Customer service

- Order placement

- FAQ

- Travel arrangements 

- Content curation

- And more!

Will human to human interaction disappear over the internet?

The state of natural language processing means they can’t even understand what we are asking them, nevermind interpret how we feel by reading between the lines.

Sometimes we don’t want to talk to a human – we just want a quick answer to a simple question. For example, bots can deal with all the repetitive questions sent to customer support teams, which frees up support staff to answer much higher value queries.

Pretending that bots are humans is impersonal.

We need to find the perfect balance between computer and human interaction. Making bots a tool to augment conversations between humans, and discriminating between humans and bots.

Further reading

Adams, P. (2016, May 14). Bots versus humans - Inside Intercom. Retrieved October 03, 2016, from https://blog.intercom.com/bots-versus-humans/


Bots, the next frontier. (2016, April 09). Retrieved October 03, 2016, from http://www.economist.com/news/business-and-finance/21696477-market-apps-maturing-now-one-text-based-services-or-chatbots-looks-poised


Ferrara, E., Varol, O., Davis, C., Menczer, F., & Flammini, A. (2016). The rise of social bots. Communications of the ACM Commun. ACM, 59(7), 96-104. doi:10.1145/2818717


Fried, I. (2016, April 06). The Human Looking to Put More Humanity Into Microsoft's Bots. Retrieved October 03, 2016, from http://www.recode.net/2016/4/6/11585878/lili-cheng-microsoft-bots


Getting Started. (n.d.). Retrieved October 03, 2016, from https://docs.botframework.com/en-us/node/builder/overview/


Hudson, L. (2016, September 29). Some Like It Bot. Retrieved October 03, 2016, from http://fivethirtyeight.com/features/some-like-it-bot/

Internet bot. (n.d.). Retrieved October 03, 2016, from https://en.wikipedia.org/wiki/Internet_bot


Johnson, K. (2016, September 30). Google Assistant could be the killer bot, but it's missing a key feature. Retrieved October 03, 2016, from http://venturebeat.com/2016/09/30/google-assistant-could-be-the-killer-bot-but-its-missing-a-key-feature/

Further reading

Manjoo, F. (2016, September 28). A High-Stakes Bet: Turning Google Assistant Into a ‘Star Trek’ Computer. Retrieved October 03, 2016, from http://www.nytimes.com/2016/09/29/technology/google-assistant.html


Martin, J. (2016, August 04). Why bots could replace apps on your phone: Bots and chatbots explained. Retrieved October 03, 2016, from http://www.pcadvisor.co.uk/feature/software/what-are-bots-facebook-messenger-skype-skyscanner-3638979/


Mchugh, M. (2015, August 21). Slack Is Overrun With Bots. Friendly, Wonderful Bots. Retrieved October 03, 2016, from https://www.wired.com/2015/08/slack-overrun-bots-friendly-wonderful-bots/


Messina, C. (2016, September 19). Chat Bots Aren't a Fad. They're a Revolution. Retrieved October 03, 2016, from https://backchannel.com/the-chat-bot-revolution-is-upon-us-f3fa9e0b380


Rosenberg, S. (2016, April 12). How To Build Bots for Messenger - Facebook for Developers. Retrieved October 03, 2016, from https://developers.facebook.com/blog/post/2016/04/12/bots-for-messenger/


Tsvetkova, M., García-Gavilanes, R., Floridi, L., & Yasseri, T. (2016, September 14). Even Good Bots Fight. doi:arXiv:1609.04285


Wagner, K. (2016, April 11). Bots, explained. Retrieved October 03, 2016, from http://www.recode.net/2016/4/11/11586022/what-are-bots

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Bots

by pbelsal

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Public - 10/2/16, 2:05 AM